Shipping & Returns
We currently ship across Canada, excluding the territories & martimes. We are working on expanding that to all of Canada.
We charge a flat rate of $20 to ship your order. Once your order is picked up by the shipper you will receive a confirmation number. Shipping to PO boxes is through Canada Post. Regular addresses ship via Canpar, Purolator, Fed Ex or another carrier. Shipping time is 2-10 days depending on the shipper and your location. During the Christmas rush these timelines are not applicable. We are based in B.C. so the closer locations are 2-3 business days and farther away can take up to 5-10 business days. We are currently closed on Sunday & Monday so parcels ship out Tuesday to Friday. Orders placed Saturday through Monday ship on Tuesday.
There are some products very large or heavy that we do not ship and are described as "Store pick up only". You can purchase these online and pick up at the store. If you would like these items shipped please call us at the store 250-372-3500. We will arrange for shipping and you will be charged for the actual shipping costs.
For online orders, if you receive a damaged product and would like a return or refund please contact us at 250-372-3500. You will be responsible for providing images of the product and/or return shipping. We handle each case on an individual basis. Store credit or refund may be applied. We accept returns as above within 30 days of receipt of your purchase.
For any issues with Playmobil, Lego or Snap Circuits please contact the manufacturer.