Shipping & Returns
We currently ship across Canada, excluding NWT & Nunavut. We are working on expanding that to all of Canada.
We charge a flat rate depending on your location within Canada.
Once your order is picked up by the shipper you will receive a confirmation number. Shipping time is 2-10 days depending on the shipper and your location. During the Christmas rush these timelines are not applicable.
You can place orders at anytime but we will not accept returns for shipments that do not arrive on time. The shipping timelines and delays are out of our control.
Regular shipping (not Christmas time):
We are based in B.C. so the closer locations are 2-3 business days and farther away can take up to 5-10 business days. Parcels ship out Tuesday to Friday and may take one to two business days to ship. You will receive a tracking number and email notification when your order ships. Please be very careful when entering your email correctly to ensure you get these emails
***There are some products very large or heavy that we do not ship and are described as "Store pick up only". You can purchase these online and pick up at the store. If you would like these items shipped please call us at the store 250-372-3500. We will arrange for shipping and you will be charged for the actual shipping costs via e-transfer.
For online orders, if you receive a damaged product and would like a return for refund please contact us at 250-372-3500. You will be responsible for providing images of the product and return shipping. We handle each case on an individual basis. Store credit or refund may be applied. We accept returns as above within 30 days of receipt of your purchase.
For any issues with Playmobil, Lego, Snap Circuits or pool floats please contact the manufacturer.
Flat Rate Shipping:
Alberta, Saskatchewan & Manitoba $20
Ontario, Quebec and maritime provinces $25.
Please ensure you read product descriptions as some large/heavy items are will not be shippable at the flat rate. If you want those items shipped we will quote you the actual shipping cost. The excess shipping charge can be paid by e-transfer to [email protected]
Please contact us if you'd like a heavy or large item shipped.
*In order to prevent fraudulent orders we may contact you for a credit card authorization and identification purposes for large orders or if you are shipping to a different address from your billing before we release the order.*